Information We Collect
Account and Profile Information
When you sign up for our budget benchmarking platform, we collect basic details that let us create and manage your account. This includes your name, business email address, phone number, and company information. We also store your login credentials securely using industry-standard encryption methods.
Financial and Budget Data
Here's where things get more specific. To provide meaningful benchmarking insights, we need access to your budget data, spending patterns, and financial metrics. This includes:
- Budget allocations across different departments or categories
- Historical spending records and transaction summaries
- Revenue figures and financial performance indicators
- Cost structure information relevant to your industry sector
- Energy consumption data tied to financial performance
Technical and Usage Information
Like most web platforms, we automatically collect certain technical data when you use our service. Your IP address, browser type, device information, and operating system help us troubleshoot issues and improve performance. We also track which features you use, how long you spend in different sections, and which reports you generate most often.
Important Note: We never sell your financial data to third parties. Your budget information stays within our benchmarking system and is only used in anonymized, aggregated form to generate industry comparison metrics.
How We Use Your Information
We're not collecting data just to have it sitting in a database somewhere. Everything we gather serves a specific purpose for delivering our budget benchmarking services. The main reasons we process your information include:
| Purpose | Data Used |
|---|---|
| Account management and authentication | Contact details, login credentials, profile information |
| Budget benchmarking analysis | Financial data, spending patterns, industry classification |
| Platform improvements and feature development | Usage patterns, technical data, feedback submissions |
| Customer support and troubleshooting | Account information, technical logs, communication history |
| Security monitoring and fraud prevention | Login activity, IP addresses, behavioral patterns |
| Legal compliance and reporting | Transaction records, audit trails, regulatory documentation |
We also use anonymized, aggregated data to create industry benchmark reports. When we say anonymized, we mean it – individual company data gets stripped of identifying information and combined with data from other businesses in similar sectors. This lets us show you how your budget compares to industry standards without exposing anyone's specific financial details.
Data Storage and Security Measures
Your financial information lives on secure servers located in certified data centers within Thailand. We use multiple layers of security protection, starting with encrypted connections for all data transmission. When your information reaches our servers, it's encrypted again at rest using AES-256 encryption standards.
Access Controls
Not everyone at EnergyWise Intelliconnect can access your data. We maintain strict role-based access controls that limit data exposure to only those team members who absolutely need it for their work. Our development team works with anonymized test data, and our support staff can only access account information when actively helping you resolve an issue.
Security Monitoring
We run continuous security monitoring systems that watch for unusual activity patterns. This includes failed login attempts, unexpected data access patterns, and potential security threats. Our security team reviews these logs regularly and responds immediately to any suspicious activity.
We also conduct annual security audits through third-party specialists and maintain compliance with Thailand's Personal Data Protection Act (PDPA) requirements. Our security protocols get updated regularly to address new threats and vulnerabilities as they emerge.
Your Rights and Control Over Your Data
Under Thailand's PDPA, you have specific rights regarding your personal information. We've built tools into our platform that make exercising these rights straightforward, though some requests require manual processing to ensure we handle everything correctly.
Access and Portability
You can download a complete copy of your data through your account dashboard. This includes all the budget information you've uploaded, generated reports, and account details we maintain. The export comes in standard formats that work with common spreadsheet and database applications.
Correction and Updates
Found an error in your data? You can correct most information directly through the platform interface. For more complex changes that affect historical benchmarking calculations, contact our support team at [email protected] and we'll help sort it out within five business days.
Deletion Requests
If you want us to delete your account and associated data, we'll process that request within 30 days. Some information might need to be retained for legal compliance purposes – things like transaction records for tax audits or regulatory requirements. We'll clearly explain what gets deleted immediately versus what we're legally required to keep and for how long.
Processing Objections: You can object to specific types of data processing. For example, if you don't want your anonymized data included in industry benchmark calculations, we can flag your account to exclude it from future aggregations. This won't affect your ability to see benchmark comparisons for your own data.
Data Sharing and Third-Party Services
We don't share your financial data with other companies for their marketing purposes. However, running a modern web platform means we work with certain service providers who help us deliver our services effectively.
Essential Service Providers
Our cloud infrastructure provider hosts the servers where your data lives. We use payment processors to handle subscription billing. Customer support ticketing systems help us track and resolve issues you report. These providers have signed data processing agreements with us that strictly limit what they can do with your information.
Analytics and Performance Monitoring
We use analytics tools to understand how people use our platform. This helps us identify confusing interfaces, slow-loading features, and opportunities for improvement. The analytics providers only receive anonymized usage data – they never see your actual budget figures or financial information.
Legal Requirements
Sometimes we're legally required to share information with government authorities. This might happen in response to valid court orders, regulatory investigations, or compliance with Thailand's financial reporting requirements. We review each request carefully and only provide the minimum information legally required.
Data Retention Periods
We don't keep your data forever. Different types of information have different retention schedules based on business needs and legal requirements:
- Active account data: Retained while your subscription remains active
- Financial records: Kept for seven years after account closure per Thailand tax regulations
- Technical logs: Stored for 90 days for security monitoring, then deleted
- Support communications: Maintained for three years to track resolution patterns
- Anonymized benchmark data: Retained indefinitely as it contains no personal identifiers
When we delete data, it's gone from production systems within 48 hours. Backup systems take up to 90 days to fully cycle old data out. After that point, recovery becomes technically impossible.
Cookies and Tracking Technologies
Our platform uses cookies to maintain your login session and remember your preferences. Without these essential cookies, the platform wouldn't function properly. We also use analytics cookies that help us understand how people navigate through different features.
You can manage cookie preferences through your browser settings, though disabling essential cookies will prevent you from logging into your account. We don't use advertising cookies or share cookie data with advertising networks.
International Data Transfers
Your data primarily stays within Thailand's borders. However, some of our service providers operate global infrastructure networks. When data crosses international boundaries, we ensure adequate protection through standard contractual clauses and verification that recipient countries maintain appropriate data protection standards.
If you're accessing our services from outside Thailand, your data may be transferred to our Thailand-based servers. By using our platform, you consent to this transfer and processing under Thailand's data protection framework.
Changes to This Privacy Policy
We update this privacy policy occasionally to reflect new features, legal requirements, or changes in how we handle data. When we make significant changes that affect your rights or how we use your information, we'll notify you directly via email at least 30 days before the changes take effect.
Minor updates – like clarifying existing practices or fixing typos – might not trigger individual notifications. We recommend reviewing this policy every few months to stay informed about our current practices. The effective date at the top of this page shows when we last updated the policy.
Children's Privacy
Our budget benchmarking services target business professionals and organizations. We don't knowingly collect information from anyone under 18 years old. If you're under 18, please don't create an account or submit any personal information to our platform.
Questions or Privacy Concerns?
If something in this policy isn't clear or you have specific questions about how we handle your data, reach out to our privacy team. We respond to most inquiries within two business days.